professional background
I am an IT infrastructure and support professional with experience across systems administration, technical support, identity and access management, endpoint operations, SQL environments, and Unix-based systems. My background includes Active Directory, Azure AD / Entra ID, Group Policy, Microsoft 365 administration, MFA, patch management, scripting, troubleshooting, and technical documentation in both production and support-driven environments. I focus on building dependable systems, resolving operational issues efficiently, and improving workflows through practical, maintainable technology solutions.
- Supported commercial new construction and remodel projects in fast-paced field environments
- Led lighting installation work, delivering accurate and efficient execution across commercial job sites
- Interpreted trade blueprints and specifications to ensure proper system layout and installation.
- Coordinated with other trades and adapted to changing job-site demands while maintaining productivity and work quality.
- Administered Active Directory, Azure AD, and Group Policy to support secure identity management and directory synchronization
- Supported MFA and patch management processes to strengthen endpoint security and compliance across client environments
- Automated routine support and administrative tasks with PowerShell and shell scripting, improving team efficiency and response times
- Worked in ITIL-based service desk operations to resolve incidents, escalate complex tickets, and maintain SLA performance
- Provided hands-on support for user access, troubleshooting, and day-to-day technical issues in Microsoft-centered environments
- Managed core hotel infrastructure supporting business systems, guest connectivity, and property-wide network reliability
- Administered Fortinet firewalls, routers, and Cisco network equipment to maintain secure, stable network operations.
- Installed and maintained fiber optic cabling and physical network infrastructure across the property
- Supported hotel POS systems and related operational technology critical to day-to-day business functions
- Ensured a strong guest internet experience through proactive troubleshooting, performance monitoring, and issue resolution
- Partnered closely with ownership on infrastructure support, technical problem-solving, and operational IT needs
technical skills
it operations
tools / platforms